RAW INDIAN WATER WAVE/CURLY 13X4 FRONTAL WIG

RETURNS POLICY

DUE TO COVID-19 (Coronavirus), no refunds or exchanges/returns will be permitted at this time for the safety of our employees and customers. We apologize for the inconvenience.

SHIPPING

All completed orders are processed within approximately 1- 3 Business Days (excluding weekends and holidays) of order placement.

All orders containing any "Pre-Order" item(s) are processed and fulfilled within approximately 10-14 Business Days (excluding weekends and holidays) of order placement.

Orders placed after 11:00 am EST will begin processing the following Business Day.

You'll automatically receive a tracking link once an order completes processing and is preparing for dispatch —nothing to do on your part. We're taking care of it!

URGENT MESSAGE!! PLEASE READ BEFORE PLACING YOUR ORDER

King Couture Hair is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays.

King Couture Hair is not responsible for any damaged, lost or stolen packages. Please contact the carrier to submit a claim due their negligence and failure to meet your expectation. King Couture Hair is SOLELY RESPONSIBLE FOR PROCESSING AND FULFILLMENT OF YOUR ORDER. Unfortunately, King Couture Hair is unable to dispense any refunds or credits regarding these matters. If additional information is needed to support your claim please email KCH with your claim number and full details to kingcouturehair.com

No items will be processed or shipped on these days, nor do these days count as a business day.
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Signature May Be Required: A signature may be required for all of our orders to be delivered. We are not responsible for late shipments due to holidays, natural disasters, weather or carrier delays. Any incorrect billing or shipping information entered by the customer will cause processing delays as well possible cancellation.

We do not ship to P.O. Boxes: If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled. All orders may require signature, therefore we can not ship to P.O. BOXES.

We are not responsible for deliveries to the wrong address. It is the responsibility of the customer to ensure she or he enters their billing & shipping addresses correctly. We cannot guarantee address changes due to strict shipping security guidelines. Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the customer has entered.

If your order is already processed or has already shipped, we cannot change the address on the order. During this time, the only thing we can do is wait to see if the package is returned. If the package is returned, we will contact the customer and reship the order. The customer is responsible for all reshipping costs & handling fees.

WHERE IS MY ORDER?

A tracking number is provided via email upon the completion of order processing.

If you have not received a tracking number, your order is still being processed

Please allow 24 hrs for the tracking information to provide its next update.

Our customer support team is available.

Monday through Friday from 10 am to 5 pm EST.

To assist our customers with questions or concerns.

Contact us directly at kingcouturehair.com.